In una rete wired tradizionale, il controllo dell'accesso è molto semplice: Se una persona ha accesso fisico ad un calcolatore o hub della rete, allora può usare (o abusase) le risorse della rete. Mentre i meccanismi del software sono una componente importante di sicurezza della rete, limitare l'accesso fisico ai dispositivi della rete è l'ultimo meccanismo di controllo di accesso. Semplicemente, se tutti i terminali e i componenti della rete sono soltanto accessibili agli individui fidati, allora la rete può probabilmente considerarsi fidata.
Le cose cambiano significativamente con le reti wireless. Mentre l'apparente portata del vostro access point può sembrare influire giusto per alcune centinaia di metri, un utente con un' antenna di alto guadagno può potere usare la rete a partire da parecchi isolati di distanza. Se un utente non autorizzato è rilevato, è impossibile semplicemente tracciare il cavo indietro fino alla locazione dell'utente. Senza trasmettere un singolo pacchetto, un utente malintenzionato può persino scaricare il log di tutti i dati della rete sul disco. Questi dati possono più successivamente essere usati per lanciare un attacco più sofisticato contro la rete. Non assumere mai che le onde radio si arrestino semplicemente al limite della vostra proprietà.
Naturalmente, anche nelle reti wired, non è mai sufficientemente possibile fidarsi completamente di tutti gli utenti della rete. Impiegati scontenti, utenti della rete maleducati e semplici errori da parte di utenti onesti possono causare danni significativi al funzionamento della rete. Come progettista di rete, il vostro obiettivo dovrebbe essere di facilitare la comunicazione privata fra gli utenti legittimi della rete. Mentre una determinata quantità di controllo e di autenticazione di accesso è necessaria in tutta la rete, siete venuti a mancare nel vostro compito se gli utenti legittimi trovano difficile usare la rete per comunicare.
Un vecchio detto dice che l'unico modo di proteggere completamente un calcolatore è di disconnetterlo, chiuderlo in una cassaforte, distruggere la chiave e seppellire il tutto con calcestruzzo. Mentre un tal sistema potrebbe essere completamente sicuro, è inutile per la comunicazione. Ricordarsi soprattutto di ciò più che di altro quando prendete decisioni per la sicurezza della vostra rete, la rete esiste proprio per dare la possibilità ai suoi utenti di comunicare fra di loro. Le considerazioni di sicurezza sono importanti, ma non dovrebbero essere intese contro gli utenti della rete.
Nell'installare una rete, state costruendo un'infrastruttura dalla quale la gente dipenderà. E così, la rete deve essere affidabile. Per molte installazioni, i guasti che si presentano spesso sono dovuti alle manipolazioni umane, accidentali o no. Le reti hanno componenti fisiche, fili e contenitori, cose che possono essere disturbate facilmente. In molte installazioni, la gente non conoscerà le apparecchiature che avete installato, o, la curiosità le condurrà a sperimentare. Non si renderanno conto dell'importanza di un cavo collegato ad una porta. La gente potrebbe spostare un cavo Ethernet in modo da poter collegare il proprio portatile per 5 minuti, o spostare un interruttore per usufruirne. Una spina potrebbe essere rimossa da una sorgente di alimentazione perché qualcuno ha bisogno di quella presa a parete. Assicurare la sicurezza fisica di un'installazione è preminente. Segni ed etichette saranno soltanto utili ai pochi, che possono leggere, o parlare la vostra lingua. Mettere le cose lontane e limitare l'accesso sono il modo migliore per assicurare che gli incidenti, o le riparazioni siano evitate.
In economie meno sviluppate le giuste viti, connessioni elettriche, o contenitori non sono facili da trovare. Dovreste poter trovare rifornimenti elettrici alternativi che funzionano nello stesso modo. Le recinzioni personalizzate sono inoltre facili da produrre e dovrebbero essere considerate essenziali in tutta l'installazione. È spesso economico pagare un muratore per fare i fori ed installare un condotto, dove questa sarebbe un'operazione costosa nel mondo sviluppato, questo tipo di attività a forte utilizzo di mano d'opera può essere acquistabile nei paesi del sud. Il PVC può essere incorporato in pareti di cemento per far passare il cavo da una stanza ad un'altra, evitando fori profondi ogni volta che un cavo deve essere passato. Per isolare, sacchetti di plastica possono essere inseriti nel condotto intorno ai cavi.
Le piccole apparecchiature dovrebbero essere montate sulla parete e le più grandi dovrebbero essere messe in un armadio o in un armadietto.
Gli interruttori, gli hubs o gli access points interni con una presa a parete possono essere avvitati direttamente su una parete. Mettere questa apparecchiatura più alta possibile ridurrà la probabilità che qualcuno tocchi il dispositivo o i suoi cavi.
I cavi dovrebbero essere nascosti e fissati. Meglio seppellire i cavi, che lasciarli liberi per una distanza lunga yard, durante le quali potrebbero essere usati per appendere vestiti ad asciugare, o semplicemente annodati ad una scala ecc. Per evitare i parassiti e gli insetti utilizzare un condotto elettrico di plastica. La spesa marginale val bene la pena. Il condotto dovrebbe essere sepolto a circa 30cm di profondità (sotto il gelo nei climi freddi). È inoltre consigliato comprare il più grande condotto disponibile al momento, in modo da poter utilizzare la stessa tubazione anche per i cavi futuri. È anche possibile trovare il condotto di plastica del cavo tra quelli che sono utilizzati per le costruzioni. In caso contrario, si può semplicemente fissare il cavo, inchiodandolo alla parete ed assicurandosi che esso non penda dove può essere annodato, intrappolato o tagliato.
Tenere le sorgenti di alimentazione chiuse in un armadietto. Se ciò non è possibile, montare la sorgente di alimentazione sotto uno scrittorio, o sulla parete e usare doct tape (gaffer tape, un nastro adesivo forte) per fissare la spina nella presa a parete. Sull'UPS e sulla sorgente di alimentazione, non lasciare le prese a parete vuote, sigillarle se necessario. La gente ha la tendenza ad usare la presa a parete più facilmente raggiungibile, così è necessario rendere queste prese difficili da usare. Se non lo fate, potreste trovare un ventilatore o una luce inserita nella vostra UPS; benchè sia piacevole avere luce, è più piacevole mantenere il funzionamento del vostro server!
Proteggere la vostra apparecchiatura da acqua e da umidità. In tutti i casi assicuratevi che la vostra apparecchiatura, compreso la vostra UPS è almeno a 30cm da terra, per evitare un allagamento. Inoltre provare a coprire con un tetto la vostra apparecchiatura, di modo che l'acqua e l'umidità non cadranno su di essa. Nei climi umidi, è importante che l'apparecchiatura abbia una ventilazione adeguata in modo da assicurare che l'umidità si esaurisca. Gli armadietti devono essere ventilati, o l'umidità ed il calore degraderanno o distruggeranno il vostro equipaggiamento.
L'apparecchiatura installata su un traliccio è spesso al sicuro dai ladri. Ciò nonostante, per dissuadere i ladri e mantenere la vostra apparecchiatura al sicuro dal vento è buona regola per un tecnico prendere le massime precauzioni. L'apparecchiatura dovrebbe essere verniciata con un colore opaco, bianco o grigio per riflettere il sole e per renderlo piatto e non interessante allo sguardo. Dovrebbero essere preferite le antenne del pannello che sono molto più sottili e meno interessanti dei dischi. Tutta l'installazione sulle pareti, dovrebbe richiedere una scaletta per raggiungerla. Nella scelta dei posti dove mettere l'apparecchiatura, trovarne di ben illuminati ma non in vista. Inoltre evitare le antenne che assomigliano alle antenne della televisione, perché sono articoli che attrarranno l'interesse dai ladri, dove invece un'antenna di wifi sarà inutile al ladro medio.
Minacce contro la rete
Una differenza sostanziale fra Ethernet e wireless è che le reti wireless sono costruite su un mezzo condiviso. Assomigliano molto di più ai vecchi hubs della rete che ai commutatori moderni, in quanto ogni calcolatore connesso alla rete può vedere il traffico di ogni altro utente. Per controllare tutto il traffico della rete su un punto di accesso, ci si può sintonizzare semplicemente al canale che si sta usando, mettere la scheda della rete nella modalità per monitorare ed eseguire il log di ogni dato. Questi dati potrebbero essere direttamente utili ad un ascoltatore indiscreto (inclusi dati come email, dati voce, o logs di chat online). Possono anche contenere passwords ed altri dati sensibili, contribuendo a compromettere ancora ulteriormente la rete. Come vedremo più avanti in questo capitolo, questo problema può diminuire mediante l'uso della crittografia.
Un altro problema serio con le reti wireless è che i suoi utenti sono relativamente anonimi. Mentre è vero che ogni dispositivo wireless include un indirizzo MAC univoco che è dato dal fornitore, questi indirizzi possono essere cambiati spesso con un software. Anche con l'indirizzo MAC, può essere molto difficile stabilire dove un utente wireless sia localizzato fisicamente. l'influenza in più direzioni, le antenne di alto guadagno e le ampie variazioni delle caratteristiche della radiotrasmittente possono rendere impossibile determinare se un utente wireless malintenzionato sia seduto nella stanza accanto o è in un appartamento di un palazzo lontano un miglio.
Mentre lo spettro non autorizzato fornisce un enorme riduzione dei costi dell'utente, esso ha lo sfavorevole effetto secondario degli attacchi denial of service (DoS) che sono banalmente semplici. Semplicemente girando su un access point ad alta potenza, un telefono cordless, un trasmettitore video, o altro dispositivo 2.4GHz, una persona malintenzionata potrebbe causare problemi significativi sulla rete. Molti dispositivi della rete sono vulnerabili ad altre forme di attacchi denial of service, di tipo per esempio disassociation flooding e overflows della tabella ARP.
Vi sono parecchie categorie di individui che possono causare i problemi su una rete wireless:
Utente involontario. Poichè la maggior parte delle reti wireless sono installate nelle zone densamente popolate, è comune per gli utenti di un portatile collegarsi casualmente alla rete errata. La maggior parte dei client wireless sceglieranno semplicemente ogni rete wireless disponibile quando la loro rete preferita non è disponibile. L'utente può allora usare questa rete come di consueto, completamente ignaro di trasmettere dati sensibili a qualcun'altro della rete. La gente malintenzionata può persino approfittare di questo installando gli access points in posizioni strategiche, per provare ad attrarre utenti inconsapevoli e per catturare i loro dati. Il primo punto per evitare questo problema sta nell'istruire i vostri utenti e sta nel sollecitare l'importanza di collegamento soltanto alle reti conosciute e fidate. Molti clients wireless possono essere configurati per collegarsi soltanto alle reti fidate, o per chiedere il permesso prima di collegarsi ad una nuova rete. Come vedremo più avanti in questo capitolo, gli utenti possono collegarsi in maniera sicura a reti aperte pubbliche usando la crittografia forte.
War drivers. Il fenomeno "war driving" deve il suo nome al popolare film hacker del 1983, "War Games". I war drivers sono interessati all'individuazione dell'ubicazione fisica delle reti wireless. Tipicamente girano in automobile con un portatile, un GPS e un'antenna omnidirezionale, annotando nome e posizione geografica di tutte le reti che trovano. Questi dati sono poi uniti ad altri dati di altri war drivers e sono trasformati in mappe grafiche che descrivono "l'impronta" wireless di una particolare città.
La maggior parte dei war drivers probabilmente non propone minaccia diretta alle reti, ma i dati che raccolgono potrebbero essere di interesse a cracker della rete. Per esempio, potrebbe essere evidente che un access point non protetto rilevato da un war driver sia situato all'interno di un palazzo riservato, quali un governo o un ufficio corporativo. Una persona malitenzionata potrebbe usare queste informazioni per accedere illegalmente alla rete. Senza dubbio, in primo luogo un tale AP non dovrebbe essere mai installato, ma il war driving rende il problema ancora più grave. Come vedremo più avanti in questo capitolo, i war drivers che usano il popolare programma NetStumbler possono essere rilevati con i programmi quale Kismet. Per più informazioni sui war driving, vedere link come http://www.wifimaps.com/, http://www.nodedb.com/, o http://www.netstumbler.com/ .
Rogue access points. There are two general classes of rogue access points: those incorrectly installed by legitimate users, and those installed by malicious people who intend to collect data or do harm to the network. In the simplest case, a legitimate network user may want better wireless coverage in their office, or they might find security restrictions on the corporate wireless network too difficult to comply with. By installing an inexpensive consumer access point without permission, the user opens the entire network up to potential attacks from the inside. While it is possible to scan for unauthorized access points on your wired network, setting a clear policy that prohibits them is very important. The second class of rogue access point can be very difficult to deal with. By installing a high powered AP that uses the same ESSID as an existing network, a malicious person can trick people into using their equipment, and log or even manipulate all data that passes through it. Again, if your users are trained to use strong encryption, this problem is significantly reduced.
Eavesdroppers. As mentioned earlier, eavesdropping is a very difficult problem to deal with on wireless networks. By using a passive monitoring tool (such as Kismet), an eavesdropper can log all network data from a great distance away, without ever making their presence known. Poorly encrypted data can simply be logged and cracked later, while unencrypted data can be easily read in real time.
If you have difficulty convincing others of this problem, you might want to demonstrate tools such as Etherpeg (http://www.etherpeg.org/) or Driftnet (http://www.ex-parrot.com/~chris/driftnet/). These tools watch a wireless network for graphical data, such as GIF and JPEG files. While other users are browsing the Internet, these tools simply display all graphics found in a graphical collage. I often use tools such as this as a demonstration when lecturing on wireless security. While you can tell a user that their email is vulnerable without encryption, nothing drives the message home like showing them the pictures they are looking at in their web browser. Again, while it cannot be completely prevented, proper application of strong encryption will discourage eavesdropping.
This introduction is intended to give you an idea of the problems you are up against when designing a wireless network. Later in this chapter, we will look at tools and techniques that will help you to mitigate these problems.
Before being granted access to network resources, users should first be authenticated. In an ideal world, every wireless user would have an identifier that is unique, unchangeable, and cannot be impersonated by other users. This turns out to be a very difficult problem to solve in the real world.
The closest feature we have to a unique identifier is the MAC address. This is the 48-bit number assigned by the manufacturer to every wireless and Ethernet device. By employing mac filtering on our access points, we can authenticate users based on their MAC address. With this feature, the access point keeps an internal table of approved MAC addresses. When a wireless user tries to associate to the access point, the MAC address of the client must be on the approved list, or the association will be denied. Alternately, the AP may keep a table of known "bad" MAC addresses, and permit all devices that are not on the list.
Unfortunately, this is not an ideal security mechanism. Maintaining MAC tables on every device can be cumbersome, requiring all client devices to have their MAC addresses recorded and uploaded to the APs. Even worse, MAC addresses can often be changed in software. By observing MAC addresses in use on a wireless network, a determined attacker can "spoof" an approved MAC address and successfully associate to the AP. While MAC filtering will prevent unintentional users and even most curious individuals from accessing the network, MAC filtering alone cannot prevent attacks from determined attackers.
MAC filters are useful for temporarily limiting access from misbehaving clients. For example, if a laptop has a virus that sends large amounts of spam or other traffic, its MAC address can be added to the filter table to stop the traffic immediately. This will buy you time to track down the user and fix the problem.
Another popular authentication feature of wireless the so-called closed network. In a typical network, APs will broadcast their ESSID many times per second, allowing wireless clients (as well as tools such as NetStumbler) to find the network and display its presence to the user. In a closed network, the AP does not beacon the ESSID, and users must know the full name of the network before the AP will allow association. This prevents casual users from discovering the network and selecting it in their wireless client.
There are a number of drawbacks to this feature. Forcing users to type in the full ESSID before connecting to the network is error prone and often leads to support calls and complaints. Since the network isn't obviously present in site survey tools like NetStumbler, this can prevent your networks from showing up on war driving maps. But it also means that other network builders cannot easily find your network either, and specifically won't know that you are already using a given channel. A conscientious neighbor may perform a site survey, see no nearby networks, and install their own network on the same channel you are using. This will cause interference problems for both you and your neighbor.
Finally, using closed networks ultimately adds little to your overall networks security. By using passive monitoring tools (such as Kismet), a skilled user can detect frames sent from your legitimate clients to the AP. These frames necessarily contain the network name. A malicious user can then use this name to associate to the access point, just like a normal user would.
Encryption is probably the best tool we have for authenticating wireless users. Through strong encryption, we can uniquely identify a user in a manner that is very difficult to spoof, and use that identity to determine further network access. Encryption also has the benefit of adding a layer of privacy by preventing eavesdroppers from easily watching network traffic.
The most widely employed encryption method on wireless networks is WEP encryption. WEP stands for wired equivalent privacy, and is supported by virtually all 802.11a/b/g equipment. WEP uses a shared 40-bit key to encrypt data between the access point and client. The key must be entered on the APs as well as on each of the clients. With WEP enabled, wireless clients cannot associate with the AP until they use the correct key. An eavesdropper listening to a WEP-enabled network will still see traffic and MAC addresses, but the data payload of each packet is encrypted. This provides a fairly good authentication mechanism while also adding a bit of privacy to the network.
WEP is definitely not the strongest encryption solution available. For one thing, the WEP key is shared between all users. If the key is compromised (say, if one user tells a friend what the password is, or an employee is let go) then changing the password can be prohibitively difficult, since all APs and client devices need to be changed. This also means that legitimate users of the network can still eavesdrop on each others' traffic, since they all know the shared key.
The key itself is often poorly chosen, making offline cracking attempts feasible. Even worse, the implementation of WEP itself is broken in many implementations, making it even easier to crack some networks. While manufacturers have implemented a number of extensions to WEP (such as longer keys and fast rotation schemes), these extensions are not part of the standard, and will not interoperate between equipment from different manufacturers. By upgrading to the most recent firmware for all of your wireless devices, you can prevent some of the early attacks found in WEP.
WEP can still be a useful authentication tool. Assuming your users can be trusted not to give away the password, you can be fairly sure that your wireless clients are legitimate. While WEP cracking is possible, it is beyond the skill of most users. WEP is extremely useful for securing long distance point-to-point links, even on generally open networks. By using WEP on such a link, you will discourage others from associating to the link, and they will likely use other available APs instead. WEP is definitely a handy "keep out" sign for your network. Anyone who detects the network will see that a key is required, making it clear that they are not welcome to use it.
WEPs greatest strength is its interoperability. In order to comply with the standards, all wireless devices support basic WEP. While it isn't the strongest method available, it is certainly the most commonly implemented feature. We will look at other more advanced encryption techniques later in this chapter.
For more details about the state of WEP encryption, see these papers:
Another data-link layer authentication protocol is Wi-Fi Protected Access, or WPA. WPA was created specifically to deal with the known problems with WEP mentioned earlier. It provides a significantly stronger encryption scheme, and can use a shared private key, unique keys assigned to each user, or even SSL certificates to authenticate both the client and the access point. Authentication credentials are checked using the 802.1X protocol, which can consult a third party database such as RADIUS. Through the use of Temporal Key Integrity Protocol (TKIP), keys can be rotated quickly over time, further reducing the likelihood that a particular session can be cracked. Overall, WPA provides significantly better authentication and privacy than standard WEP.
The difficulty with WPA is that, as of this writing, interoperability between vendors is still very low. WPA requires fairly recent access point hardware and up-to-date firmware on all wireless clients, as well as a substantial amount of configuration. If you are installing a network in a setting where you control the entire hardware platform, WPA can be ideal. By authenticating both clients and APs, it solves the rogue access point problem and provides many significant advantages over WEP. But in most network settings where the vintage of hardware is mixed and the knowledge of wireless users is limited, WPA can be a nightmare to install. It is for this reason that most sites continue to use WEP, if encryption is used at all.
One common authentication tool used on wireless networks is the captive portal. A captive portal uses a standard web browser to give a wireless user the opportunity to present login credentials. It can also be used to present information (such as an Acceptable Use Policy) to the user before granting further access. By using a web browser instead of a custom program for authentication, captive portals work with virtually all laptops and operating systems. Captive portals are typically used on open networks with no other authentication methods (such as WEP or MAC filters).
To begin, a wireless user opens their laptop and selects the network. Their computer requests a DHCP lease, which is granted. They then use their web browser to go to any site on the Internet.
Figure 6.1: The user requests a web page and is redirected.
Instead of receiving the requested page, the user is presented with a login screen. This page can require the user to enter a user name and password, simply click a "login" button, type in numbers from a pre-paid ticket, or enter any other credentials that the network administrators require. The user then enters their credentials, which are checked by the access point or another server on the network. All other network access is blocked until these credentials are verified.
Figure 6.2: The user's credentials are verified before further network access is granted. The authentication server can be the access point itself, another machine on the local network, or a server anywhere on the Internet.
Once authenticated, the user is permitted to access network resources, and is typically redirected to the site they originally requested.
Figure 6.3: After authenticating, the user is permitted to access the rest of the network.
Captive portals provide no encryption for the wireless users, instead relying on the MAC and IP address of the client as a unique identifier. Since this is not necessarily very secure, many implementations will require the user to re-authenticate periodically. This can often be automatically done by minimizing a special pop-up browser window when the user first logs in.
Since they do not provide strong encryption, captive portals are not a very good choice for networks that need to be locked down to only allow access from trusted users. They are much more suited to cafes, hotels, and other public access locations where casual network users are expected.
In public or semi-public network settings, encryption techniques such as WEP and WPA are effectively useless. There is simply no way to distribute public or shared keys to members of the general public without compromising the security of those keys. In these settings, a simple application such as a captive portal provides a level of service somewhere between completely open and completely closed.
Two popular open source captive portal implementations are NoCatSplash and Chillispot.
NoCatSplash provides a customizable splash page to your users, requiring them to click a "login" button before using the network. This is useful for identifying the operators of the network and displaying rules for network access.
NoCatSplash is written in C, and will run on just about any Unix-like operating system including Linux, BSD, and even embedded platforms such as OpenWRT. It has a simple configuration file and can serve any custom HTML file as the splash page. It is typically run directly on an access point, but can also work on a router or proxy server. For more information, see http://nocat.net/ .
Other popular hotspot projects
NoCatSplash is just one simple captive portal implementation. Many other free implementations exist that support a diverse range of functionality. Some of these include:
Chillispot (http://www.chillispot.org/). Chillispot is a captive portal designed to authenticate against an existing user credentials database, such as RADUIS. Combined with the application phpMyPrePaid, pre-paid ticket based authentication can be implemented very easily You can download phpMyPrePaid from http://sourceforge.net/projects/phpmyprepaid/.
m0n0wall (http://m0n0.ch/wall/). As mentioned in chapter five, m0n0wall is a complete embedded operating system based on FreeBSD. It includes a captive portal with RADIUS support, as well as a PHP web server.
Most users are blissfully unaware that their private email, chat conversations, and even passwords are often sent "in the clear" over dozens of untrusted networks before arriving at their ultimate destination on the Internet. However mistaken they may be, users still typically have some expectation of privacy when using computer networks.
Privacy can be achieved, even on untrusted networks such as public access points and the Internet. The only proven effective method for protecting privacy is the use of strong end-to-end encryption.
Encryption techniques such as WEP and WPA attempt to address the privacy issue at layer two, the data-link layer. While this does protect eavesdroppers from listening in on the wireless connection, protection ends at the access point. If the wireless client uses insecure protocols (such as POP or simple SMTP for receiving and sending email), then users beyond the AP can still log the session and see the sensitive data. As mentioned earlier, WEP also suffers from the fact that it uses a shared private key. This means that legitimate wireless users can eavesdrop on each other, since they all know the private key.
By using encryption to the remote end of the connection, users can neatly sidestep the entire problem. These techniques work well even on untrusted public networks, where eavesdroppers are listening and possibly even manipulating data coming from the access point.
To ensure data privacy, good end-to-end encryption should provide the following features:
Verified authentication of the remote end. The user should be able to know without a doubt that the remote end is who it claims to be. Without authentication, a user could give sensitive data to anyone claiming to be the legitimate service.
Strong encryption methods. The encryption algorithm should stand up to public scrutiny, and it should not be easily decrypted by a third party. There is no security in obscurity, and strong encryption is even stronger when the algorithm is widely known and subject to peer review. A good algorithm with a suitably large and protected key can provide encryption that is unlikely to be broken by any effort in our lifetimes using current technology.
Public key cryptography. While not an absolute requirement for end-to-end encryption, the use of public key cryptography instead of a shared key can ensure that an individual user's data remains private, even if the key of another user of the service is compromised. It also solves certain problems with distributing keys to users over untrusted networks.
Data encapsulation. A good end-to-end encryption mechanism protects as much data as possible. This can range from encrypting a single email transaction to encapsulation of all IP traffic, including DNS lookups and other supporting protocols. Some encryption tools simply provide a secure channel that other applications can use. This allows users to run any program they like and still have the protection of strong encryption, even if the programs themselves don't support it.
Be aware that laws regarding the use of encryption vary widely from place to place. Some countries treat encryption as munitions, and may require a permit, escrow of private keys, or even prohibit its use altogether. Before implementing any solution that involves encryption, be sure to verify that use of this technology is permitted in your local area.
In the following sections, we'll take a look at some specific tools that can provide good protection for your users' data.
The most widely available end-to-end encryption technology is Secure Sockets Layer, known simply as SSL. Built into virtually all web browsers, SSL uses public key cryptography and a trusted public key infrastructure (PKI) to secure data communications on the web. Whenever you visit a web URL that starts with https, you are using SSL.
The SSL implementation built into web browsers includes a collection of certificates from trusted sources, called certificate authorities (CA). These certificates are cryptographic keys that are used to verify the authenticity of websites. When you browse to a website that uses SSL, the browser and the server first exchange certificates. The browser then verifies that the certificate provided by the server matches its DNS host name, that it has not expired, and that it is signed by a trusted certificate authority. The server optionally verifies the identity of the browser's certificate. If the certificates are approved, the browser and server then negotiate a master session key using the previously exchanged certificates to protect it. That key is then used to encrypt all communications until the browser disconnects. This kind of data encapsulation is known as a tunnel.
Figure 6.4: Eavesdroppers must break strong encryption to monitor traffic over an encrypted tunnel. The conversation inside the tunnel is identical to any other unencrypted conversation.
The use of certificates with a PKI not only protects the communication from eavesdroppers, but prevents so-called man-in-the-middle (MITM) attacks. In a man-in-the-middle attack, a malicious user intercepts all communication between the browser and the server. By presenting bogus certificates to both the browser and the server, the malicious user could carry on two simultaneous encrypted sessions. Since the malicious user knows the secret on both connections, it is trivial to observe and manipulate data passing between the server and the browser.
Figure 6.5: The man-in-the-middle effectively controls everything the user sees, and can record and manipulate all traffic. Without a public key infrastructure to verify the authenticity of keys, strong encryption alone cannot protect against this kind of attack.
Use of a good PKI prevents this kind of attack. In order to be successful, the malicious user would have to present a certificate to the client that is signed by a trusted certificate authority. Unless a CA has been compromised (very unlikely) or the user can be tricked into accepting the bogus certificate, then such an attack is not possible. This is why it is vitally important that users understand that ignoring warnings about expired or bogus certificates is very dangerous, especially when using wireless networks. By clicking the "ignore" button when prompted by their browser, users open themselves up to many potential attacks.
SSL is not only used for web browsing. Insecure email protocols such as IMAP, POP, and SMTP can be secured by wrapping them in an SSL tunnel. Most modern email clients support IMAPS and POPS (secure IMAP and POP) as well as SSL/TLS protected SMTP. If your email server does not provide SSL support, you can still secure it with SSL using a package like Stunnel (http://www.stunnel.org/). SSL can be used to effectively secure just about any service that runs over TCP.
Most people think of SSH as a secure replacement for telnet, just as scp and sftp are the secure counterparts of rcp and ftp. But SSH is much more than encrypted remote shell. Like SSL, it uses strong public key cryptography to verify the remote server and encrypt data. Instead of a PKI, it uses a key fingerprint cache that is checked before a connection is permitted. It can use passwords, public keys, or other methods for user authentication.
Many people do not know that SSH can also act as a general purpose encrypting tunnel, or even an encrypting web proxy. By first establishing an SSH connection to a trusted location near (or even on) a remote server, insecure protocols can be protected from eavesdropping and attack.
While this technique may be a bit advanced for many users, network architects can use SSH to encrypt traffic across untrusted links, such as wireless point-to-point links. Since the tools are freely available and run over standard TCP, any educated user can implement SSH connections for themselves, providing their own end-to-end encryption without administrator intervention.
OpenSSH (http://openssh.org/) is probably the most popular implementation on Unix-like platforms. Free implementations such as Putty (http://www.putty.nl/) and WinSCP (http://winscp.net/) are available for Windows. OpenSSH will also run on Windows under the Cygwin package (http://www.cygwin.com/). These examples will assume that you are using a recent version of OpenSSH.
To establish an encrypted tunnel from a port on the local machine to a port on the remote side, use the -L switch. For example, suppose you want to forward web proxy traffic over an encrypted link to the squid server at squid.example.net. Forward port 3128 (the default proxy port) using this command:
ssh -fN -g -L3128:squid.example.net:3128 squid.example.net
The -fN switches instruct ssh to fork into the background after connecting. The -g switch allows other users on your local segment to connect to the local machine and use it for encryption over the untrusted link. OpenSSH will use a public key for authentication if you have set one up, or it will prompt you for your password on the remote side. You can then configure your web browser to connect to localhost port 3128 as its web proxy service. All web traffic will then be encrypted before transmission to the remote side.
Figure 6.6: The SSH tunnel protects web traffic up to the SSH server itself.
SSH can also act as a dynamic SOCKS4 or SOCKS5 proxy. This allows you to create an encrypting web proxy, without the need to set up squid. Note that this is not a caching proxy; it simply encrypts all traffic.
ssh -fN -D 8080 remote.example.net
Configure your web browser to use SOCKS4 or SOCKS5 on local port 8080, and away you go.
SSH can encrypt data on any TCP port, including ports used for email. It can even compress the data along the way, which can decrease latency on low capacity links.
ssh -fNCg -L110:localhost:110 -L25:localhost:25 mailhost.example.net
The -C switch turns on compression. You can add as many port forwarding rules as you like by specifying the -L switch multiple times. Note that in order to bind to a local port less than 1024, you must have root privileges on the local machine.
These are just a few examples of the flexibility of SSH. By implementing public keys and using the ssh forwarding agent, you can automate the creation of encrypted tunnels throughout your wireless network, and protect your communications with strong encryption and authentication.
OpenVPN is a free, open source VPN implementation built on SSL encryption. There are OpenVPN client implementations for a wide range of operating systems, including Linux, Windows 2000/XP and higher, OpenBSD, FreeBSD, NetBSD, Mac OS X, and Solaris. Being a VPN, it encapsulates all traffic (including DNS and all other protocols) in an encrypted tunnel, not just a single TCP port. Most people find it considerably easier to understand and configure than IPSEC.
OpenVPN also has some disadvantages, such as fairly high latency. Some amount of latency is unavoidable since all encryption/decryption is done in user space, but using relatively new computers on either end of the tunnel can minimize this. While it can use traditional shared keys, OpenVPN really shines when used with SSL certificates and a certificate authority. OpenVPN has many advantages that make it a good option for providing end-to-end security.
- It is based on a proven, robust encryption protocol (SSL and RSA)
- It is relatively easy to configure
- It functions across many different platforms
- It is well documented
- It's free and open source.
Like SSH and SSL, OpenVPN needs to connect to a single TCP port on the remote side. Once established, it can encapsulate all data down to the Networking layer, or even down to the Data-Link layer, if your solution requires it. You can use it to create robust VPN connections between individual machines, or simply use it to connect network routers over untrusted wireless networks.
VPN technology is a complex field, and is a bit beyond the scope of this section. It is important to understand how VPNs fit into the structure of your network in order to provide the best possible protection without opening up your organization to unintentional problems. There are many good on-line resources that deal with installing OpenVPN on a server and client, I recommend this article from Linux Journal: http://www.linuxjournal.com/article/7949 as well as the official HOWTO: http://openvpn.net/howto.html
Tor & Anonymizers
The Internet is basically an open network based on trust. When you connect to a web server across the Internet, your traffic passes through many different routers, owned by a great variety of institutions, corporations and individuals. In principle, any one of these routers has the ability to look closely at your data, seeing as a minimum the source and destination addresses, and quite often also the actual content of the data. Even if your data is encrypted using a secure protocol, it is possible for your Internet provider to monitor the amount of data and the source and destination of that data. Often this is enough to piece together a fairly complete picture of your activities on-line.
Privacy and anonymity are important, and closely linked to each other. There are many valid reasons to consider protecting your privacy by anonymizing your network traffic. Suppose you want to offer Internet connectivity to your local community by setting up a number of access points for people to connect to. Whether you charge them for their access or not, there is always the risk that people use the network for something that is not legal in your country or region. You could plead with the legal system that this particular illegal action was not performed by yourself, but could have been performed by anyone connecting to your network. The problem is neatly sidestepped if it were technically infeasible to determine where your traffic was actually headed. And what about on-line censorship? Publishing web pages anonymously may also be necessary to avoid government censorship.
There are tools that allow you to anonymize your traffic in relatively easy ways. The combination of Tor (http://tor.eff.org/) and Privoxy (http://www.privoxy.org/) is a powerful way to run a local proxy server that will pass your Internet traffic through a number of servers all across the net, making it very difficult to follow the trail of information. Tor can be run on a local PC, under Microsoft Windows, Mac OSX, Linux and a variety of BSD's, where it anonymizes traffic from the browser on that particular machine. Tor and Privoxy can also be installed on a gateway server, or even a small embedded access point (such as a Linksys WRT54G) where they provides anonymity to all network users automatically.
Tor works by repeatedly bouncing your TCP connections across a number of servers spread throughout the Internet, and by wrapping routing information in a number of encrypted layers (hence the term onion routing), that get peeled off as the packet moves across the network. This means that, at any given point in the network, the source and destination addresses cannot be linked together. This makes traffic analysis extremely difficult.
The need for the Privoxy privacy proxy in connection with Tor is due to the fact that name server queries (DNS queries) in most cases are not passed through the proxy server, and someone analyzing your traffic would easily be able to see that you were trying to reach a specific site (say google.com) by the fact that you sent a DNS query to translate google.com to the appropriate IP address. Privoxy connects to Tor as a SOCKS4a proxy, which uses hostnames (not IP addresses) to get your packets to the intended destination.
In other words, using Privoxy with Tor is a simple and effective way to prevent traffic analysis from linking your IP address with the services you use online. Combined with secure, encrypted protocols (such as those we have seen in this chapter), Tor and Privoxy provide a high level of anonymity on the Internet.
Computer networks (and wireless networks in particular) are incredibly entertaining and useful inventions. Except, of course, when they don't work. Your users may complain that the network is "slow" or "broken", but what does that really mean? Without insight into what is actually happening, administering a network can be very frustrating.
In order to be an effective network administrator, you need access to tools that show you exactly what is happening on your network. There are several different classes of monitoring tools. Each shows you a different aspect of what is "going on", from the physical radio interaction all the way to how user applications interact with each other. By watching how the network performs over time, you can get an idea of what is "normal" for your network, and even be notified automatically when things seem to be out of the ordinary. The tools listed in this section are all quite powerful, and are freely available for download from the sources listed.
The simplest wireless monitoring tools simply provide a list of available networks, along with basic information (such as signal strength and channel). They let you quickly detect nearby networks and determine if they are in range or are causing interference.
The built-in client. All modern operating systems provide built-in support for wireless networking. This typically includes the ability to scan for available networks, allowing the user to choose a network from a list. While virtually all wireless devices are guaranteed to have a simple scanning utility, functionality can vary widely between implementations. These tools are typically only useful for configuring a computer in a home or office setting. They tend to provide little information apart from network names and the available signal to the access point currently in use.
Netstumbler (http://www.netstumbler.com/). This is the most popular tool for detecting wireless networks using Microsoft Windows. It supports a variety of wireless cards, and is very easy to use. It will detect open and encrypted networks, but cannot detect "closed" wireless networks. It also features a signal/noise meter that plots radio receiver data as a graph over time. It also integrates with a variety of GPS devices, for logging precise location and signal strength information. This makes Netstumbler a handy tool to have for an informal site survey.
Ministumbler (http://www.netstumbler.com/). From the makers of Netstumbler, Ministumbler provides much of the same functionality as the Windows version, but works on the Pocket PC platform. Ministumbler is handy to run on a handheld PDA with a wireless card for detecting access points in the field.
Macstumbler (http://www.macstumbler.com/). While not directly related to the Netstumbler, Macstumbler provides much of the same functionality but for the Mac OS X platform. It works with all Apple Airport cards.
Wellenreiter (http://www.wellenreiter.net/). Wellenreiter is a nice graphical wireless network detector for Linux. It requires Perl and GTK, and supports Prism2, Lucent, and Cisco wireless cards.
Network protocol analyzers provide a great deal of detail about information flowing through a network, by allowing you to inspect individual packets. For wired networks, you can inspect packets at the data-link layer or above. For wireless networks, you can inspect information all the way down to individual 802.11 frames. Here are several popular (and free) network protocol analyzers:
Ethereal (http://www.ethereal.com/). Ethereal is probably the most popular protocol analyzer available. It works with Linux, Windows, Mac OS X, and the various BSD systems. Ethereal will capture packets directly "from the wire" and display them in an intuitive graphical interface. It can decode over 750 different protocols, everything from 802.11 frames to HTTP packets. It will reassemble fragmented packets and follow entire TCP sessions easily, even if other data has broken up the sample. Ethereal is very valuable for troubleshooting tricky network problems, and figuring out exactly what is happening when two computers converse "on the wire".
Kismet (http://www.kismetwireless.net/). Kismet is a powerful wireless protocol analyzer for Linux, Mac OS X, and even the embedded OpenWRT Linux distribution. It works with any wireless card that supports passive monitor mode. In addition to basic network detection, Kismet will passively log all 802.11 frames to disk or to the network in standard PCAP format, for later analysis with tools like Ethereal. Kismet also features associated client information, AP hardware fingerprinting, Netstumbler detection, and GPS integration. Since it is a passive network monitor, it can even detect “closed” wireless networks by analyzing traffic sent by wireless clients. You can run Kismet on several machines at once, and have them all report over the network back to a central user interface. This allows for wireless monitoring over a large area, such as a university or corporate campus. Since it uses the passive monitor mode, it does all of this without transmitting any data.
KisMAC (http://kismac.binaervarianz.de/). Exclusively for the Mac OS X platform, KisMAC does much of what Kismet can do, but with a slick Mac OS X graphical interface. It is a passive scanner that will log data to disk in PCAP format compatible with Ethereal. It does not support passive scanning with AirportExtreme cards (due to limitations in the wireless driver), but it supports passive mode with a variety of USB wireless cards.
Driftnet and Etherpeg. These tools decode graphical data (such as GIF and JPEG files) and display them as a collage. As mentioned earlier, tools such as these are of limited use in troubleshooting problems, but are very valuable for demonstrating the insecurity of unencrypted protocols. Etherpeg is available from http://www.etherpeg.org/, and Driftnet can be downloaded at http://www.ex-parrot.com/~chris/driftnet/.
The network is slow. Who is hogging all of the bandwidth? By using a good bandwidth monitoring tool, you can easily determine the source of spam and virus flooding problems. Such tools can also help you to plan for future capacity as the network users outgrow the available pipe. These tools will give you a visual representation of how traffic is flowing throughout your network, including traffic coming from a particular machine or service.
MRTG (http://people.ee.ethz.ch/~oetiker/webtools/mrtg/). Most network administrators have encountered MRTG at some point in their travels. Originally written in 1995, MRTG is possibly the most widely used bandwidth monitoring application. Using Perl and C, it builds a web page full of graphs detailing the inbound and outbound traffic used on a particular network device. MRTG makes it simple to query network switches, access points, servers, and other devices and display the results as graphs that change over time.
RRDtool (http://people.ee.ethz.ch/~oetiker/webtools/rrdtool/). Developed by the same people who wrote mrtg, rrdtool is a more powerful generic monitoring application. RRD is short for "round-robin database". It is a generic data format that allows you to easily track any particular data point as a set averaged over time. While rrdtool does not directly monitor interfaces or devices, many monitoring packages rely on it to store and display the data they collect. With a few simple shell scripts, you can easily monitor your network switches and access points, and plot the bandwidth used as a graph on a web page.
ntop (http://www.ntop.org/). For historical traffic analysis and usage, you will want to investigate ntop. This program builds a detailed real-time report on observed network traffic, displayed in your web browser. It integrates with rrdtool, and makes graphs and charts visually depicting how the network is being used. On very busy networks, ntop can use a lot of CPU and disk space, but it gives you extensive insight into how your network is being used. It runs on Linux, BSD, Mac OS X, and Windows.
iptraf (http://iptraf.seul.org/). If you need to instantly take a snapshot of network activity on a Linux system, give iptraf a try. It is a command-line utility that gives you an up-to-the-second look at connections and network flows, including ports and protocols. It can be very handy for determining who is using a particular wireless link, and how heavily it is loaded. For example, by showing the detailed statistical breakdown for an interface, you can instantly find peer-to-peer client users, and determine exactly how much bandwidth they are currently using.
What do you do when the network breaks? If you can't access a web page or email server, and clicking the reload button doesn't fix the problem, then you'll need to be able to isolate the exact location of the problem. These tools will help you to determine just where a connection problem exists.
ping. Just about every operating system (including Windows, Mac OS X, and of course Linux and BSD) includes a version of the ping utility. It uses ICMP packets to attempt to contact a specified host, and tells you how long it takes to get a response.
Knowing what to ping is just as important as knowing how to ping. If you find that you cannot connect to a particular service in your web browser (say, http://yahoo.com/), you could try to ping it:
$ ping yahoo.com PING yahoo.com (22.214.171.124): 56 data bytes 64 bytes from 126.96.36.199: icmp_seq=0 ttl=57 time=29.375 ms 64 bytes from 188.8.131.52: icmp_seq=1 ttl=56 time=35.467 ms 64 bytes from 184.108.40.206: icmp_seq=2 ttl=56 time=34.158 ms ^C --- yahoo.com ping statistics --- 3 packets transmitted, 3 packets received, 0% packet loss round-trip min/avg/max/stddev = 29.375/33.000/35.467/2.618 ms
- Hit control-C when you are finished collecting data. If packets take a long time to come back, there may be network congestion. If return ping packets have an unusally low ttl, you may have routing problems between your machine and the remote end. But what if the ping doesn’t return any data at all? If you are pinging a name instead of an IP address, you may be running into DNS problems. Try pinging an IP address on the Internet. If you can’t reach it, it’s a good idea to see if you can ping your default router:
$ ping 220.127.116.11 PING 18.104.22.168 (22.214.171.124): 56 data bytes 64 bytes from 126.96.36.199: icmp_seq=0 ttl=126 time=12.991 ms 64 bytes from 188.8.131.52: icmp_seq=1 ttl=126 time=14.869 ms 64 bytes from 184.108.40.206: icmp_seq=2 ttl=126 time=13.897 ms ^C --- 220.127.116.11 ping statistics --- 3 packets transmitted, 3 packets received, 0% packet loss round-trip min/avg/max/stddev = 12.991/13.919/14.869/0.767 ms
- If you can’t ping your default router, then chances are you won’t be able to get to the Internet either. If you can’t even ping other IP addresses on your local LAN, then it’s time to check your connection. If you’re using Ethernet, is it plugged in? If you’re using wireless, are you connected to the proper wireless network, and is it in range? Network debugging with ping is a bit of an art, but it is useful to learn. Since you will likely find ping on just about any machine you will work on, it’s a good idea to learn how to use it well.
traceroute and mtr (http://www.bitwizard.nl/mtr/). As with ping, traceroute is found on most operating systems (it's called tracert in some versions of Microsoft Windows). By running traceroute, you can find the location of problems between your computer and any point on the Internet:
$ traceroute -n google.com traceroute to google.com (18.104.22.168), 64 hops max, 40 byte packets 1 10.15.6.1 4.322 ms 1.763 ms 1.731 ms 2 22.214.171.124 36.187 ms 14.648 ms 13.561 ms 3 126.96.36.199 14.197 ms 13.256 ms 13.267 ms 4 188.8.131.52 32.478 ms 29.545 ms 27.494 ms 5 184.108.40.206 40.788 ms 28.160 ms 28.115 ms 6 220.127.116.11 28.601 ms 29.913 ms 28.811 ms 7 172.16.236.8 2328.809 ms 2528.944 ms 2428.719 ms 8 * * *
The -n switch tells traceroute not to bother resolving names in DNS, and makes the trace run more quickly. You can see that at hop seven, the round trip time shoots up to more than two seconds, while packets seem to be discarded at hop eight. This might indicate a problem at that point in the network. If this part of the network is in your control, it might be worth starting your troubleshooting effort there.
My TraceRoute (mtr) is a handy program that combines ping and traceroute into a single tool. By running mtr, you can get an ongoing average of latency and packet loss to a single host, instead of the momentary snapshot that ping and traceroute provide.
My traceroute [v0.69] tesla.rob.swn (0.0.0.0) (tos=0x0 psize=64 bitpatSun Jan 8 20:01:26 2006 Keys: Help Display mode Restart statistics Order of fields quit Packets Pings Host Loss% Snt Last Avg Best Wrst StDev 1. gremlin.rob.swn 0.0% 4 1.9 2.0 1.7 2.6 0.4 2. er1.sea1.speakeasy.net 0.0% 4 15.5 14.0 12.7 15.5 1.3 3. 220.ge-0-1-0.cr2.sea1.speakeasy. 0.0% 4 11.0 11.7 10.7 14.0 1.6 4. fe-0-3-0.cr2.sfo1.speakeasy.net 0.0% 4 36.0 34.7 28.7 38.1 4.1 5. bas1-m.pao.yahoo.com 0.0% 4 27.9 29.6 27.9 33.0 2.4 6. so-1-1-0.pat1.dce.yahoo.com 0.0% 4 89.7 91.0 89.7 93.0 1.4 7. ae1.p400.msr1.dcn.yahoo.com 0.0% 4 91.2 93.1 90.8 99.2 4.1 8. ge5-2.bas1-m.dcn.yahoo.com 0.0% 4 89.3 91.0 89.3 93.4 1.9 9. w2.rc.vip.dcn.yahoo.com 0.0% 3 91.2 93.1 90.8 99.2 4.1
- The data will be continuously updated and averaged over time. As with ping, you should hit control-C when you are finished looking at the data. Note that you must have root privileges to run mtr. While these tools will not revel precisely what is wrong with the network, they can give you enough information to know where to continue troubleshooting.
How fast can the network go? What is the actual usable capacity of a particular network link? You can get a very good estimate of your throughput capacity by flooding the link with traffic and measuring how long it takes to transfer the data. While there are web pages available that will perform a "speed test" in your browser (such as http://www.dslreports.com/stest), these tests are increasingly inaccurate as you get further from the testing source. Even worse, they do not allow you to test the speed of a particular link, but only the speed of your link to the Internet. Here are two tools that will allow you to perform throughput testing on your own networks.
ttcp (http://ftp.arl.mil/ftp/pub/ttcp/). Now a standard part of most Unix-like systems, ttcp is a simple network performance testing tool. One instance is run on either side of the link you want to test. The first node runs in receive mode, and the other transmits:
node_a$ ttcp -r -s node_b$ ttcp -t -s node_a ttcp-t: buflen=8192, nbuf=2048, align=16384/0, port=5001 tcp -> node_a ttcp-t: socket ttcp-t: connect ttcp-t: 16777216 bytes in 249.14 real seconds = 65.76 KB/sec +++ ttcp-t: 2048 I/O calls, msec/call = 124.57, calls/sec = 8.22 ttcp-t: 0.0user 0.2sys 4:09real 0% 0i+0d 0maxrss 0+0pf 7533+0csw
- After collecting data in one direction, you should reverse the transmit and receive partners to test the link in the other direction. It can test UDP as well as TCP streams, and can alter various TCP parameters and buffer lengths to give the network a good workout. It can even use a user-supplied data stream instead of sending random data. Remember that the speed readout is in kilobytes, not kilobits. Multiply the result by 8 to find the speed in kilobits per second. The only real disadvantage to ttcp is that it hasn’t been developed in years. Fortunately, the code has been released in the public domain and is freely available. Like ping and traceroute, ttcp is found as a standard tool on many systems.
iperf (http://dast.nlanr.net/Projects/Iperf/). Much like ttcp, iperf is a commandline tool for estimating the throughput of a network connection. It supports many of the same features as ttcp, but uses a "client" and "server" model instead of a "receive" and "transmit" pair. To run iperf, launch a server on one side and a client on the other:
node_a$ iperf -s node_b$ iperf -c node_a ------------------------------------------------------------ Client connecting to node_a, TCP port 5001 TCP window size: 16.0 KByte (default) ------------------------------------------------------------ [ 5] local 10.15.6.1 port 1212 connected with 10.15.6.23 port 5001 [ ID] Interval Transfer Bandwidth [ 5] 0.0-11.3 sec 768 KBytes 558 Kbits/sec
- The server side will continue to listen and accept client connections on port 5001 until you hit control-C to kill it. This can make it handy when running multiple test runs from a variety of locations. The biggest difference between ttcp and iperf is that iperf is under active development, and has many new features (including IPv6 support). This makes it a good choice as a performance tool when building new networks.
By tracking information over time, you can get an overall idea of the general health of the network and its services. These tools will show you network trends and even notify a human when problems present themselves. More often than not, the systems will notice trouble before a person has a chance to call tech support.
cacti (http://www.cacti.net/). As mentioned earlier, many tools use RRDtool as a back-end to build graphs for data that they collect. Cacti is such a tool. It is a PHP-based network management tool that simplifies data gathering and graph generation. It stores its configuration in a MySQL database, and is integrated with SNMP. This makes it very straightforward to map out all of the devices on your network, and monitor everything from network flows to CPU load. Cacti has an extensible data collection scheme that lets you collect just about any kind of data you can think of (such as radio signal, noise, or associated users) and plot it on a graph over time. Thumbnail views of your graphs can be combined into a single web page. This lets you observe the overall state of your network at a glance.
SmokePing (http://people.ee.ethz.ch/~oetiker/webtools/smokeping/). Yet another tool by Tobias Oetiker, SmokePing is a tool written in Perl that shows packet loss and latency on a single graph. It is very useful to run SmokePing on a host with good connectivity to your entire network. Over time, trends are revealed that can point to all sorts of network problems. Combined with MRTG or Cacti, you can observe the effect that network congestion has on packet loss and latency. SmokePing can optionally send alerts when certain conditions are met, such as when excessive packet loss is seen on a link for an extended period of time.
Nagios (http://www.nagios.org/). Nagios is a service monitoring tool. In addition to tracking the performance of simple pings (as with SmokePing), Nagios can watch the performance of actual services on any number of machines. For example, it can periodically query your web server, and be sure that it returns a valid web page. If a check should fail, Nagios can notify a person or group via email, SMS, or IM. While Nagios will certainly help a single admin to monitor a large network, Nagios is best used when you have a troubleshooting team with responsibilities divided between various members. Trouble events can be configured to ignore transient problems, then escalate notifications only to people who are responsible for fixing them. If the problem goes on for a predefined period of time without being acknowledged, other people can additionally be notified. This allows temporary problems to be simply logged without bothering people, and for real problems to be brought to the attention of the team.